Privacy policy

Who handles your data

The data controller is UAB „Cezario Salotos“ (company code 307132819, Voskonių k. 3, Nemenčinės sen., LT-15163 Vilnius district, Lithuania), trading as there is no agency. For any privacy question, email hello@thereisnoagency.com.

What we collect

When you fill in the enquiry form, we receive what you enter: your name, email or phone number, and your message. The form sends this to our server, where the enquiry is saved and then forwarded to us by email, so it isn’t lost even if email fails. We don’t build profiles or buy data from third parties.

Together with the enquiry we save your IP address and browser user-agent string (browser, version, operating system) — only to recognise spam and abuse. Like any server, ours also keeps standard technical logs (IP address, time of request). They are used for security only.

We collect visitor statistics only if you agree in the cookie banner, using Google Analytics 4. It shows which pages are opened, which buttons are clicked, where visitors come from, the type of device and an approximate location (country, city). The content of your enquiry is never sent to analytics — it only sees that an enquiry was sent.

If you accept, advertising measurement switches on as well — the Meta pixel. It shows whether our ads on Facebook and Instagram bring people here and whether they send an enquiry. When an enquiry arrives, our server reports it to Meta as well: we send your email address and/or phone number encoded with a one-way SHA-256 hash — Meta does not see the value itself, but can match it against the same hash of its own users — your IP address, your browser user-agent string and the Meta cookie values (_fbp, _fbc). Meta never receives your name or the content of your message. If you decline, nothing is sent. More in our cookie policy.

The AI assistant

If you write to the AI assistant on our website, we receive your messages, the assistant’s answers, the page you were on and the time. They are saved on our server in Lithuania so we can read them and improve the assistant and our services; we delete a conversation on request. To answer you, your messages are sent to OpenAI (OpenAI Ireland Ltd.), which processes them on our behalf. Under its terms, OpenAI does not use them to train its models and keeps them for up to 30 days to detect abuse; it may transfer data outside the EU, and such transfers are covered by its data processing agreement. If you send the conversation to our team, we also receive your email address and your message — that enquiry is handled like any other. The legal basis is our legitimate interest in answering your questions and, when you send the conversation to the team, your consent. Please don’t share sensitive personal information in the chat. The assistant is an AI and can make mistakes; it never asks for payment details or passwords.

What we use it for

Enquiry data — for one thing only: to reply to your enquiry and, if we agree to work together, to deliver the project. We don’t send newsletters and we don’t sell data. We use it for advertising only as described above, under “What we collect”, and only with your consent.

Statistics — only to improve the website: to see which pages are read, where people stop and whether the form works.

The legal basis is your consent (when you send an enquiry and when you accept statistics and advertising measurement), our legitimate interest in protecting the website from spam and, for projects, the performance of our contract.

Emails to businesses

We sometimes email small businesses whose website we think we could improve. We only use what the business publishes about itself: its name, website, town and the contact email shown on its own website or its Facebook or Instagram page, which we find through Google Maps and the business’s own site. When an address names a person (for example sarah@…), that name and address are personal data, and this section covers them.

We use them for one thing only: to send one short email about a new website and, if there is no reply, at most two follow-ups. The legal basis is our legitimate interest in offering our services to businesses; the email is only ever about the recipient’s business.

Reply “no” — or anything that means stop — and we mark the address as do-not-contact. We never write to it again, and we keep only the address and the date on that list, so we can make sure of it. Everything else about the outreach is deleted within 12 months of the last message.

You can object at any time, ask what we hold and ask us to delete it by emailing hello@thereisnoagency.com. If you are in Ireland, you can also complain to the Data Protection Commission (dataprotection.ie).

Who else receives data

The website, enquiries and our email are hosted on the servers of Hostinger (UAB Hostinger, Lithuania). The notification about your enquiry reaches us through Google’s (Gmail) mail servers. Statistics are processed by Google Ireland Limited (Ireland); under its own terms, Google may also use them to maintain and improve its services. Google may transfer data to the USA; such transfers are covered by the EU–US Data Privacy Framework. Advertising measurement data is processed by Meta Platforms Ireland Limited (Ireland); Meta may transfer it to the USA, and such transfers are covered by the EU–US Data Privacy Framework. We don’t pass data to anyone else.

Messages to the AI assistant are processed by OpenAI Ireland Ltd. (see “The AI assistant”).

How long we keep it

Enquiries and correspondence — up to 12 months after the last message. Statistics — up to 14 months. Project documents — as long as accounting law requires. After that, we delete them. Meta keeps advertising measurement data under its own rules.

AI assistant conversations — for as long as they help us improve the assistant and our services (deleted on request).

Your rights

At any time you can ask what data we hold about you and get a copy; ask us to correct or delete it — we do this within 5 working days; restrict its processing, receive it in a portable format and object to processing based on our legitimate interest; withdraw your consent (for statistics and advertising measurement — on the cookie policy page); or complain to the Lithuanian State Data Protection Inspectorate if you believe we handle your data improperly.

Contact

Email hello@thereisnoagency.com. We usually reply within 1 working day.